Txartela +
These personalised txartelas, which Autobuses La Unión S.A. offers its customers, are for people aged 27 or over. The Txartela + comes in two versions: A one-month and a one-year pass.
These txartelas are valid for one of the following lines. For passes taken out after the start date, please consult rates at the ticket office or on the telephone help lines.
| Line | One-year Rate | One-month Rate |
|---|---|---|
| Gallarta-Vitoria | 1028 € | 114 € |
| Algorta-Vitoria | 1028 € | 114 € |
| Vitoria-Leioa UPV | 1028 € | 114 € |
| Bilbao-Vitoria | 1461 € | 165 € |
| Multilínea | 1677 € | 186 € |
Application form
You can download the Txartela + application form
The following points describe how they work::
How they work
- These txartelas are valid for the following lines:
- Gallarta-Vitoria
- Algorta-Vitoria
- Vitoria-Leioa UPV
- Bilbao-Vitoria
- All lines (Multi-line pass)
- They are valid for the following periods:
- One-month TXARTELA +: For calendar months.
- One-year TXARTELA +: From 1 October to 30 September the following year.
- These passes are valid from Monday to Friday (except public holidays), for the lines indicated thereon.
- The pass entitles you to make one return journey a day on the line stipulated on the pass, within its validity period.
- When travelling using these passes no seats can be reserved and to board the coach the passenger will have to proceed as follows:
- If the stop they wish to use is on route, they will go directly to the coach and they will validate their pass on the ticking machine on board the vehicle.
- If passengers wish to catch the coach at the station, they must go firstly to the ticket office, where they will be given a ticket for the next coach to depart and on which they will be entitled to travel with the pass they have acquired.
- These passes are personal and non-transferable; they cannot be lent or made over for use by another passenger.
- Passes used fraudulently will be rendered null and void.
- In the event of an inspection on route, users of these passes must present their ticket if they have departed from the station, their current ID document together with the corresponding txarela. Otherwise it will be considered an invalid travel document.
- If passengers do not wish to use the entirety of their pass, they can return it to Autobuses La Unión S.A., who will deduct the price of two one-off tickets for each day the pass has been valid and that users could have used it, irrespective of whether they have done so or not, from the price paid for the pass, including the day the pass is returned. The amount resulting from this subtraction will be reimbursed to the passenger from day 1 to 15 of the following month.
- These reimbursements described in point 9 will be made by bank transfer to the account the passenger has indicated on the pass application form.
- Renewal of One-year TXARTELA+ passes will be at the express request of the passenger, whereas renewal of the One month TXARTELA+ will be performed automatically from one month to the next, with the same characteristics as the current pass, unless instructions are received to the contrary from the passenger; said instructions must be sent in writing (fax, e-mail or letter) to Autobuses La Unión, before day 25 of the month prior to the month in which the pass will effectively be cancelled.
- These bonds are valid for their calendar period. If a passenger wishes to begin using any of them once the pass validity period has commenced, payment will be as follows:
- One-month TXARTELA+: Passengers will pay the full price, irrespective of the date on which they begin to use their pass.
- One-year TXARTELA +: Consult prices according to the start date.
- Passes are applied for as follows:
- One-month TXARTELA +: Applications can be made throughout the year in which the passenger is interested in using it, but always by day 25 of the month prior to when he/she begins to use the pass. The following documentation is required:
- Application form fully completed.
- 1 recent passport-size photo.
- Photocopy of ID document.
- One-year TXARTELA + : Applications must be submitted by 25 September and new applicants must submit the following documentation:
- Application form fully completed.
- 1 recent passport-size photo.
- Proof of payment of the price into one of the following accounts:
- BBK: 2095 - 0551 - 60 9100630755
- Caja Vital: 2097-0132-33-0008167496
- Photocopy of ID document.
- One-month TXARTELA +: Applications can be made throughout the year in which the passenger is interested in using it, but always by day 25 of the month prior to when he/she begins to use the pass. The following documentation is required:
- If Txartelas are requested before the deadline and in the correct way, passengers can collect them from the ticket office they previously indicated on the application form, at least 24 hours prior to them coming into force.
- If a Txartela is requested after the deadline, Autobuses La Unión undertakes to make it available to the applicant within a maximum of 96 hours, at the ticket office indicated on the application form, during which time the passenger cannot use it to travel.
- One-month TXARTELA + passes are renewed every year in the month of January, the new txartelas coming into operation in February. Autobuses La Unión will indicate how and when this change will take place sufficiently in advance.
- One-year TXARTELA + passes are renewed every year upon request.
- The prices of these passes will generally be reviewed once a year. Autobuses La Unión will publish updated prices sufficiently in advance. These prices will be available to the public on our website and at our ticket offices in Bilbao and in Vitoria/Gasteiz.
- If, due to unforeseen circumstances, the proper administration authorised an exceptional price review for the regular lines for which these passes are valid, Autobuses La Unión reserves the right to, in turn, undertake the review of the prices of the travel passes referred to in these regulations.
- If a pass is lost or stolen, a duplicate will be provided at a cost of 5.00. In these cases, Autobuses La Unión S.A., will be liable for the journeys the pass owner makes from the time he/she notifies the incident (e-mail, fax or letter delivered to our ticket offices), until he/she receives the replacement pass. While the replacement is being issued, the passenger will have to pay the full ticket price. When the replacement pass is collected, he/she will hand in the tickets and they will be reimbursed within 2 working days.
- In the event of a pass malfunction when it comes to validating it in our ticket offices or on board the coach, the user must pay for his/her travel tickets and report the incident in any of our ticket offices, at the same time handing in the tickets he/she has had to pay for. From day 1 to 15 of the following month, Autobuses La Unión will verify the cause of the anomaly and will proceed to reimburse the cost of the tickets purchased and handed over, provided that said verifications indicate that the error was due to a malfunction of the card or its controlling software.